Customer Testimonial from Scott D. in Chatham, ON

In Dec. 2018 Advanced Basement Systems completed a full crawl space encapsulation, including spay foaming the walls and installed a sup pump system. Since this work has been completed the temperature in the crawl space fluctuates very little and is always a comfortable humidity.
Since the installation, I get a yearly notification from a service team member to book the annual inspection of the crawl space and to service the sup pump. This year the customer service staff member was Tevin who contacted me via email, with a follow up phone call. Tevin was very polite and we found a date and time that worked.
This year, maintenance crew member Joel showed up at the set date and time. Joel has been to my property a couple times now and is always very polite and explains everything that is being inspected. This year Joel was training Justin, who was also polite.

Joel introduced Justin and the two began the inspection. Joel was explaining to Justin how the inspection was to be completed as well as explaining to me. I like that part of the inspection, having the inspection explained step by step. This year Joel recommended a sup pump back up system which I honestly never thought of before. Joel gave me a quote via email which I will probably have completed with in the next few weeks.

Thank you, Joel and Justin and the Advanced Basement Team for the great customer service and professionalism.