Testimonials for Advanced Basement Systems

Completely satisfied. Tom was great- very informative and helpful. The install team was fast and efficient. Chose you for your reputation.

Thanks Joel and Justin for a professional installation of my new sump pump & battery system. Also, for the information on how the system works.

Great hard workers and very friendly office staff. Tom is very nice, friendly and knowledgeable - great asset, can't say enough! It's been great.

Tom Blackburn did an excellent job at walking us through the process of Basement Systems. Moreover, he understood our plight with a finished basement that was leaking and he did his best to make sure we received the work we needed done swiftly. Thank you.

We are very satisfied and happy. Installation team was amazing! Very nice and cleaned after they were done. Chad the inspector was right to the point and the office staff was polite over the phone.

Tom was excellent and well explained. Good service from the office and Kevin's crew was excellent. Chose you for because of your awards and reputation.

Great job- quick and easy. Friendly office staff. Tom was not pushy but very confident in product.

Very satisfied with work done. Excellent office staff. Tom is excellent, polite friendly and caring. This was a very trying time for us. All the staff were excellent. The installers were respectful to our home.

Very knowledgeable inspector. Crew did a good job- hard working and friendly. You presented yourself as the most professional organization- I don't mind paying more for quality work.

Very satisfied with work done. Installers were polite and pleasant. You have very good employees and they know their job.

Very satisfied. Tom gave a good presentation. Justin's crew were very fast and no mess.

Very helpful, courteous and polite. Shawn and Kevin did a great job cleaning up when done and Tom did a great job explaining the work. I liked the crawl space book and the products- good to have it done!

Kevin was fantastic. The technician was professional but still friendly. Well established business, very satisfied.

In Dec. 2018 Advanced Basement Systems completed a full crawl space encapsulation, including spay foaming the walls and installed a sup pump system. Since this work has been completed the temperature in the crawl space fluctuates very little and is always a comfortable humidity.Since the installation, I get a yearly notification from a service team member to book the annual inspection of the crawl space and to service the sup pump. This year the customer service staff member was Tevin who contacted me via email, with a follow up phone call. Tevin was very polite and we found a date and time that worked.This year, maintenance crew member Joel showed up at the set date and time. Joel has been to my property a couple times now and is always very polite and explains everything that is being inspected. This year Joel was training Justin, who was also polite. Joel introduced Justin and the two began the inspection. Joel was explaining to Justin how the inspection was to be completed as well as explaining to me. I like that part of the inspection, having the inspection explained step by step. This year Joel recommended a sup pump back up system which I honestly never thought of before. Joel gave me a quote via email which I will probably have completed with in the next few weeks.   Thank you, Joel and Justin and the Advanced Basement Team for the great customer service and professionalism.

We were pleased with our tech , Joel, who replaced our sump pump and gave everything else a thorough once over. He took the time to explain a couple of maintenance issues and even had a little treat for our pup.