Testimonials for Advanced Basement Systems

Very satisfied. Installers went above and beyond to help. very good office staff and Adam was fine. Good cleanup.

Dear Mr Bates Several months ago, as your records will indicate, we decided to have a relatively minor repair done to install a drain in our basement. We were impressed with your efficiency including an excellent clean-up after the repair was completed. Recently my wife and I decided to have a more major renovation of our basement,as at certain times of year, the poor sump pump works non stop for hours at a time. Again your affable knowledgeable sales representative, Dan Clancy advised us not only what was needed but what was not needed. We agreed and your crew of Shawn Lowe and Bryce Boynton arrived and started to work. In our 45 year occupancy of our 150 year old home we have had many additions and renovations but we cannot remember anyone working as hard as Shawn and Bryce. In 3 days they accomplished what I would have thought would have taken more than a week. This involved carrying buckets of cement and gravel up 2 flights of stairs from an old basement with very low ceilings. During this time they remained pleasant and helpful even to doing repairs they noticed which were not included in the original quote. Congratulations Mr. Bates on having such an organized, efficient and hard working staff. Edward H Leavens

The guys worked from the time they came until the job was done. Nice neat job in basement! Thought your workers were great!

Very pleased with the design and the job.

Excellent job, glad to have it completed. Gives me peace of mind during heavy rain.

I've told a number of people how impressed I am & would highly recommend your company as a solution. Day of installation, office notified me installers would be delayed which I greatly appreciated. Overall impressed from estimate day to install day.

I was very pleased with your presentation & installation crew & clean up. Had other people look at the job you had done & they were very pleased! Excellent work!

Excellent service! If I were ever to build my home in the future, I would insist on the system being installed during construction!

Pleased with work done. Dan the inspector was willing to please, easy to talk to and explained how the job would be done. Office staff was excellent! Kevin and the boys worked hard. They were very polite, did a good job and cleaned up well.

Very satisfied with work done. Tom was polite, professional and friendly. Good office staff and Kevin was fabulous. Good time frame to get the job done.

Ken went through every detail of our problem with us and was friendly. The foreman was very knowledgeable and neat. We are so pleased with your company, products and service.

Virginia called in to compliment Justin and Rick since she does not have a computer to put it online. She said they were very polite and professional and did a very thorough job. She was very pleased with their work.

Prompt, courteous service with excellent after install support.

Quite satisfied with work done. Excellent install crew and wonderful office staff. Money well spent.

Adele Would you please forward this Email to your President as it pertains to the outstanding manner in which everyone at Basement Systems performed from the moment I picked up the telephone and talked to You.  To the President of Basement Systems Southern Ontario Division. Dear Sir, As a result of seeing Basement Systems  advertising on Television I called your office to set up an appointment to have a representative come to my house in London and provide an evaluation of my problem. The first person I talked to was Adele who first listened to my dilemma and then with a great deal of patience took me through the various steps that Basement Systems could provide summing up by offering to send Dan Clancy to my house who would provide an evaluation and a price to resolve the problem. Adele was terrific and what a pleasure it was to talk to a real live person when I first called rather than machine. Next Dan arrived promptly  and together we reviewed  my basement problem after much discussion it was decided that we would only WaterGuard one wall and run a channel through my workshop to the nearest sump pump.I would add that Dan very diplomatic suggested that although this option may well work for complete peace of mind that I might be wiser to do all the outside walls of this particular basement area.The contract was duly signed for the one wall and Dan was on his way. Having slept on Dan`s suggestion I decided he was so totally correct so I called Adele explained the situation she again was wonderful nothing was too much trouble and she organized Dan to come back which he did we rewrote the contract  and he explained exactly what each step would be. Again a credit to your organization.  On October 19th just after 9.00am as promised Justin and Kevin arrived.After introductions and I might add Justin new my first name and that of my wife`s which impressed me right off the bat.Justin and Kevin quickly reviewed the situation put down drop mats put on the airduct dust extractor and in no time at all were hard at it. Frankly I thought it would take them atleast two days to do the job.I was not even close. By 4:30pm the job was complete. Everything cleaned up.They were amazing young men. Polite Competent and knew exactly whattheir task was.In conclusion I was extremely impressed with every step of the operation and would wish to express my sincere thanks to Adele, Dan, Justin and Kevin for truly a job well done and my warmest congratulations to you Mr President for running such a fine Corporation it was a pleasure doing business with Basement Systems and I would not hesitate to recommend your Firm to others.Yours sincerelyMichael Mears